Privacy & Delivery Policy

Privacy Policy

We value your privacy and security and as such we do not share your information with outside parties ever. We do not send unsolicited email. If you are a customer of and you have placed an order or entered your information in our database on the site you will receive a newsletter from us. You can easily unsubscribe to our newsletter at any time.

How do we use your information? 
Your computer hardware and software that is automatically collected by Imperial Tea Exports Pty Ltd/ i.e. your IP address, browser type, domain names, access times and referring Web site addresses, may be used by Imperial Tea Exports Pty Ltd/ for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Web site. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through public message boards, this information may be collected and used by others. Note: Imperial Tea Exports Pty Ltd/ does not read any of your private online communications. Imperial Tea Exports Pty Ltd/ is not responsible for the privacy statements or other content on Web sites outside of the Imperial Tea Exports Pty Ltd/ Web sites.

How we handle your credit card information 
We implement a variety of security measures to maintain the safety of your personal information when you place an order. This includes a website that supports a 128 bit security system. All credit card information is processed using the E-way merchant system. No credit card information is handled, processed, stored or even seen by us or our employees during the online purchase.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. 

Questions and feedback 
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Terms and Conditions 
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent 
By using our site, you consent to our privacy policy.



Delivery Policy

Delivery within Australia Delivery costs - All deliveries are done using Australia post. Delivery charges are calculated using the Australia post system and are charged on actual from the customer. Delivery Time – Despatch within 2 to 3 working days and delivery by Australia post within 3 to 5 working days. Payment – Imperial Tea accepts online payments in AUD via direct electronic transfer or EFT via eWay.

Goods and Services Taxes ("GST") 
Transactions may include taxes such as GST and all prices are quoted inclusive of all relevant taxes in Australian Dollars (AUD). GST charged by AUSPOST is shown separately on Invoice. Customers are not eligible for tax exemptions on any purchase made from this site.

Prices and availability 
All prices quoted on the Website are accurate at the time of publication. All prices quoted are in Australian dollars (AUD). Prices and availability of our products are subject to change without notice.

Please ensure that the delivery address details provided to us in relation to your purchase(s) are complete and accurate as possible to ensure efficient delivery. If any errors are detected please contact our staff immediately. Imperial Tea Exports (P) Ltd will not take responsibility for any orders that go missing due to incorrect delivery information provided by the customer.